If you have any questions
or need help with your
account, please contact us.
A: You can find your order status by going to order status page here. or logging into your Boot Barn account.
A: "Waiting Fulfillment" usually means that your item is being shipped directly to you from the manufacturer. Once we receive the tracking number from them it is entered into our system. At that point, an email is then sent to you with your tracking number.
A: You can see if your order shipped by logging into your account here or going to the order status page here.
A: Once you submit an order on the website it immediately goes into processing and, in general, there is only a small window in which it can be cancelled. This depends on whether the item ships directly from Boot Barn, or a vendor, as well as other factors. To see if your order can be cancelled, call our customer service department immediately at 1-888-440-2668. If we cannot cancel your order you can return it to us for a refund (except shipping charges). See the help page on Returns for more information.
A: You can check the balance of a gift card here checkBalance. You may instead call the number listed on the back of the gift card or visit your local Boot Barn store. To find the location nearest you see our Store Locator.
A: No. Unfortunately store credits can only be used in our Boot Barn retail locations. To find the location nearest you see our Store Locator.
A: To find the contact information to the location nearest you see our Store Locator.
A: We carry a broad range of sizes and brands as part of our commitment to give our customers the selection, style and fit they are looking for. We cannot guarantee a certain style or size will fit, but here is a general advice that should help you find the proper fit.
A: We have a series of informative "How-To" videos on boots and hats on your youtube channel:
A: Yes! We ship orders internationally every day. For more information on rates and terms please see our page on International Shipping.
A: Yes, we accept Paypal. However, we do not accept Checks and COD. Money orders need to be sent in with a money order agreement that needs to be requested via email. Please note orders placed with a money order will be refunded through a check.
A: Unfortunately there are no refunds for shipping, we do not, however, apply any restocking fees for your return.
A: Yes, you can buy gift cards online, by phone and in one of our retail store locations. For locations near you, please visit our Store Locator.
A: In order to provide you with the great prices you see at bootbarn.com, we have made the website our catalog. Catalog retailers must charge higher, traditional store prices in order to meet the costs of producing a printed catalog. This is before shipping prices. By using the Internet, we have avoided these high costs and can in turn pass the savings on to you. If you do not happen to have a computer, you may order via phone with as little information as the Brand, Style # and size, along with any major credit card.
A: No. Coupons are typically created for specific in-store promotions or specific online promotions. They cannot be used in place of each other. If an in-store coupon can be used online, it will be indicated on the coupon and vice versa.
A: To unsubscribe from Bootbarn.com e-mails, please go to the e-mail you received, scroll down, and click unsubscribe.